Refund policy

Return & Refund Policy

Last Updated: October 3, 2026

At dotcart, we want you to have a smooth and reliable shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a return or replacement under the conditions below.

1. Eligibility for Returns

You can request a return or replacement if:

  • The product received is damaged or defective.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The product received is significantly different from the product description.

Return requests must be made within 7 days of delivery.

2. Unboxing Video

For damaged, defective, incorrect, or missing-item claims, we strongly recommend recording a continuous unboxing video when opening your package. This helps us verify the condition of the product and process your request faster.

3. Conditions for Return

To be eligible:

  • The product must be unused or in its original condition, where applicable.
  • All original accessories, packaging, and included items should be returned.
  • The product should not show damage caused by misuse, accidents, or improper handling.
  • Proof of purchase/order details may be required.

4. Non-Returnable Situations

Returns may not be accepted for:

  • Products damaged through improper use.
  • Normal wear and tear.
  • Products damaged after delivery due to accidents or misuse.
  • Missing original accessories or packaging, where applicable.
  • Change-of-mind returns, unless specifically stated on the product page.

5. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

For Cash on Delivery (COD) orders, we may request valid bank/UPI details to process an approved refund.

6. Replacement

If the item is defective, damaged, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

7. Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete product, [Your Store Name] may arrange or cover the applicable return shipping cost.

For other eligible returns, return shipping charges may apply.

8. How to Request a Return

Contact us with:

  • Order number
  • Customer name
  • Reason for return
  • Photos/videos of the product and packaging
  • A short description of the issue

Email: nihaltharayil09@gmail.com
WhatsApp: 7012894596

Our support team will review your request and provide the next steps.

9. Important Note

Please inspect your package at the time of delivery. If the package appears severely damaged or tampered with, please record the condition and contact us as soon as possible.

We reserve the right to verify each return/refund request before approving it.

Note: Replace the placeholders with your actual store name and contact details, and make sure the final policy matches your actual return process and applicable Indian consumer/e-commerce requirements.