Shipping policy

At dotcart, we aim to deliver your order safely and on time across India.

1. Shipping Availability

We currently ship products to serviceable locations across India.

Delivery availability may depend on the courier service and the customer's PIN code.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is generally:

  • Kerala: 2–5 business days
  • Other parts of India: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

If Free Shipping is offered on a particular product or order, the applicable terms will be shown on the product page or checkout page.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible products and serviceable PIN codes.

COD availability may vary depending on your location and order value.

6. Order Tracking

Once your order has been shipped, you may receive tracking information through SMS, WhatsApp, email, or other available communication methods.

You can use the tracking details to check your shipment status.

7. Delivery Delays

While we aim to meet the estimated delivery time, delays can occur due to:

  • Courier-related issues
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete address information
  • Remote or difficult-to-service locations
  • High order volumes
  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and phone number.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery, where applicable.

9. Damaged or Tampered Package

If your package appears damaged, opened, or tampered with when delivered, please take photos/videos of the package and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Failed Delivery

If the courier attempts delivery but the customer is unavailable or unreachable, the courier may make additional delivery attempts according to its procedures.

Repeated delivery failures may result in the order being returned to the seller.

11. Contact Us

For questions regarding your shipment, please contact us:

Store Name: dotcart
Thank you for shopping with dotcart